Essentials for a Perfect ZenSpaOC Visit
In order to ensure the delight of our essential Guests while protecting the integrity of our highly skilled Therapists, we ask that the following rules of Spa Etiquette be observed:
Please call the spa to make your appointment. We do require a valid credit card at the time of booking to secure your appointment. If you have a preference regarding the gender of your Therapist, please inform the Guest Services Associate at the time of booking.
The Spa is open 7 days a week for your convenience:
Monday through Wednesday: 9 a.m. - 8 p.m.
Thursday and Friday: 9 a.m. - 9 p.m.
Saturday: 9 a.m. - 7 p.m.
Sunday: 9 a.m. - 6 p.m.
To assure you receive your desired the appointment time, especially during peak business, we recommend booking appointments well in advance. This is particularly important when multiple Guests and/or treatments are involved, or if you'd like a special date or time frame. We suggest that, once you have chosen the desired date and time, you make your reservation as soon as possible.
Please arrive at least 10 minutes prior to your appointment time. A late arrival will deprive you of treatment time since we end all appointments on time to respect the next scheduled guests.
Cancellations and No Shows
Please honor our 24-hour advance notice cancellation policy for single treatments. Spa packages and group reservations require 48 hours notice. Late cancellations or failure to arrive for a scheduled appointment will be subject to a fee equal to 50% of the services or package price. Note: All ZenSpaOC Packages require 48-hour notice.
Consultations on our services or products are available over the phone or in the spa, at no charge. We encourage making appointments for consultations, especially if there is a specific Therapist you'd like to see.
For multiple spa treatments (not waxing services) - spa robes, wraps and slippers are generally provided. During treatment, your body will be draped at all times, except for the area being treated. Containers are available for storage of your personal items.
We recommend that you leave your more valuable items at home. We are not responsible for any lost or stolen articles. We ask that you please keep track of your personal belongings during your visit.
Please turn off your cell phones and/or pagers in order to maintain the Spa's peace and tranquility. For your convenience, there is a phone available at the Front Desk. Our Staff will gladly take messages while you enjoy your treatment undisturbed.
Please be mindful of other Guests' space. While you are certainly welcome to engage in quiet conversation, please reframe from loud talking. Our facility is a place where many Guests savor a much-needed private moment to read, meditate, or simply to relax.
We love kids, but the Spa is a place where moms and dads come to relax and recharge. So please, make babysitting arrangements in advance; then come and enjoy the Spa without your little ones. You'll be refreshed and rejuvenated when you see them again!
Right of Refusal
ZenSpaOC reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct or language.
Contraindications to Treatment
Contraindications to Spa Treatment include, but are not limited to: pregnancy, high blood pressure, infectious skin disease, epilepsy, asthma, and use of excessive or daily medication. If you are pregnant or have a medical condition, it is imperative that you inform the Spa Coordinator at time of booking and your Therapist prior to treatment.
Please note that it is advisable to avoid the consumption of alcohol or a large meal prior to any spa treatment.
We accept cash, American Express, Discover, MasterCard and Visa. We regret that we do not accept checks.
The customary gratuity for all spa services is between 18% and 20%. Please tip your therapist as you see fit.
We will graciously refund the purchase price of Facial Care Products within 30 days of the purchase date and accompanied by the original receipt. After 30 days, only a credit for merchandise will be issued. Please note that essential oils, bath products, candles and gift items are not returnable. However, if unopened and returned within 30 days with the original receipt, they may be exchanged for a merchandise credit of equal value.
Prices subject to change without notice.
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